Fast Ride (Private) Limited
Effective Date: 27 December 2025
Registered Office:
Office A-15,Blue Area Islamabad Pakistan
Email: compliance@fastride.com.pk
Phone: +92 300 1234567
This Driver & Agent Code of Conduct establishes the ethical, professional, and operational standards required from all drivers and agents working with or on behalf of Fast Ride (Private) Limited (“Fast Ride”).
This Code is designed to:
Ensure passenger safety and trust
Promote professional service delivery
Prevent misconduct, fraud, and abuse
Maintain the integrity and reputation of the Fast Ride Platform
Ensure legal, financial, and ethical compliance
This Code applies to:
All registered drivers
All onboarding and operational agents
Sub-agents and field representatives
Any person acting on behalf of Fast Ride in a service or recruitment capacity
Acceptance of this Code is mandatory for continued association with Fast Ride.
Drivers and agents must:
Treat all riders, colleagues, and partners with courtesy and respect
Communicate politely at all times
Avoid confrontational, aggressive, or abusive behavior
Maintain calm and professionalism under all circumstances
Harassment, verbal abuse, intimidation, or threatening behavior is strictly prohibited.
Drivers and agents must never discriminate based on:
Gender or gender identity
Religion, sect, or belief
Caste, race, or ethnicity
Disability or health condition
Age, nationality, or region
Economic or social background
Service refusal or altered behavior based on personal characteristics is strictly forbidden.
Fast Ride maintains zero tolerance for:
Inappropriate comments, gestures, or jokes
Unwanted advances
Physical contact without consent
Stalking or intimidation
Sexual messages or calls
Any such behavior will result in immediate suspension and legal escalation where applicable.
Drivers must:
Accept ride requests in good faith
Not cancel rides without valid reason
Follow GPS routes honestly
Complete trips without manipulation of distance or fare
Not refuse passengers based on location, gender, or personal bias
Drivers must:
Operate vehicles safely and lawfully
Ensure vehicles are roadworthy and clean
Never drive under the influence of alcohol, drugs, or medication affecting alertness
Ensure seatbelt use where required
Cooperate in emergencies
Drivers must never:
Carry illegal items
Allow unauthorized passengers
Smoke inside the vehicle during a ride
Engage in political, religious, or offensive discussions with passengers
Agents must:
Verify driver documents truthfully
Never onboard fake, underage, or unfit drivers
Never submit forged or tampered documents
Disclose accurate driver, vehicle, and background details
Refrain from collecting unauthorized fees
Avoid misleading drivers regarding earnings, incentives, or requirements
Protect personal and financial data obtained during onboarding
Drivers and agents are strictly prohibited from:
Fake ride generation
Fare manipulation
Wallet abuse
Referral fraud
Cashback or incentive exploitation
Collusion between drivers, riders, or agents
Use of stolen payment instruments
Any financial misconduct will result in:
Immediate account termination
Forfeiture of earnings
Blacklisting
Legal action
Drivers and agents must:
Protect passenger personal data
Never share phone numbers, addresses, or ride details externally
Never record passengers without consent
Never misuse in-app communications
Maintain strict confidentiality of platform information
Any data misuse will result in immediate termination and legal enforcement.
Drivers must:
Maintain a clean appearance
Display approved identification where required
Use only their own registered device and account
Never rent, sell, or share their account
Agents must:
Use only authorized Fast Ride systems
Never operate through unofficial platforms
Fast Ride reserves the right to:
Conduct vehicle inspections
Audit agent onboarding records
Review call logs, GPS, and transaction histories
Monitor driver and agent activity in real time
Failure to cooperate with audits is a policy violation.
Drivers and agents must immediately report:
Safety incidents
Accidents
Harassment complaints
Fraud attempts
Platform glitches affecting fares or wallets
Failure to report serious incidents may result in disciplinary action.
Depending on the nature and severity of misconduct, Fast Ride may impose:
Verbal or written warnings
Temporary suspension
Mandatory retraining
Financial penalties
Permanent termination
Blacklisting
Legal action
The following result in immediate permanent termination:
Sexual harassment
Physical assault
Payment fraud
Fake ride operations
Identity falsification
Drug or alcohol use while on duty
Data theft or leakage
Fast Ride shall not be responsible for:
Personal disputes between drivers and passengers
Loss resulting from negligence
Actions taken in violation of this Code
Criminal acts committed by drivers or agents
Fast Ride reserves the unrestricted right to modify this Code of Conduct at any time. Updates will become effective upon in-app or website publication.
✅ Final Acknowledgment
By registering and operating as a driver or agent on the Fast Ride Platform, you confirm that:
You have read and clearly understood this Driver & Agent Code of Conduct
You agree to comply with all its terms
You accept that violations may result in suspension, termination, and legal action