Privacy Policy

Fast Express Technologies (Pvt.) Ltd.
Effective: December 2025

1. Scope of This Policy

This Privacy Policy applies to all users of the Fast Platform, including:

Riders (Users) requesting rides
Drivers providing transport services
Agents recruiting and managing drivers

It covers Fast ’s mobile applications, websites, and all related services.
Your use of the Fast Platform is also governed by our Terms of Service and Wallet Functionality & Usage Policy.

2. Information We Collect

A. Information You Provide

Account Registration: Name, mobile number, email, password, and payment details.
Driver & Agent Verification: CNIC, driver’s license, vehicle and insurance details, tax ID, and address.
Wallet Operations: Transaction IDs, top-up records, withdrawal requests, referral or promo activity.
Emergency Contacts: Optional contact access for SOS/emergency purposes (permission-based).
Ratings & Feedback: Reviews, complaints, and service ratings.
Customer Support: Any content shared via in-app chat, email, or call support.

B. Information Collected Automatically

Location Data:
- Riders – location from ride request until completion.
- Drivers – continuous GPS when the app is active, including post-ride safety monitoring.
Usage Data: Ride history, feature usage, and referral or promo engagement.
Device & Network Data: IP address, OS version, model, browser type, device ID, and mobile network.
Communication Metadata: Duration and timing of in-app calls/SMS (content recorded only with consent).
Cookies & Analytics: We use cookies and analytics tools (e.g., Google Analytics, Firebase) for diagnostics and personalization.

C. Information from Third Parties

Verification Sources: NADRA, traffic police, or licensed verification vendors.
Payment Gateways: Secure processors for wallet top-ups, withdrawals, and ride settlements.
Marketing & Referral Partners: Campaign engagement and referral tracking.
Enterprise Clients: Information shared by organizations using business accounts.
Legal & Regulatory Sources: Data received from government or law-enforcement requests.

3. How We Use Your Information

We process your information to:

A. Operate and Deliver Services

Match Riders with Drivers
Process payments, top-ups, and wallet transactions
Maintain referral, promo, and commission ledgers
Display ride and transaction histories

B. Ensure Safety & Compliance

Verify identity and prevent fraud
Enforce KYC, AML/CFT, and local transport regulations
Monitor activity to prevent wallet misuse

C. Improve Platform Experience

Analyze service quality and performance
Conduct surveys and feature testing
Provide localized offers and promotions

D. Customer Support

Respond to tickets and refund requests
Communicate through in-app chat, SMS, email, or calls

E. Legal & Regulatory Obligations

Fulfill court orders and government requests
Retain records for tax, accounting, and compliance purposes

4. How We Share Information

A. Between Users

Riders → Drivers: name, photo, pickup/destination, rating
Drivers → Riders: name, vehicle details, live location, rating

Phone numbers are never shared directly; communication occurs via in-app channels only.

B. With Service Partners

Shared with:

Verification and background-check providers
Payment processors and licensed gateways
Insurance and emergency-response partners
Marketing and analytics platforms (Google, Meta, Firebase)

C. For Legal or Safety Reasons

May disclose to: law enforcement or regulators (e.g., PTA, SECP, FBR, SBP, Transport Departments) to investigate fraud or illegal activity.

D. Business Restructuring

If Fast undergoes a merger, acquisition, or sale, data may transfer under the same privacy protections.

5. Data Storage & Security

Stored on secure servers with restricted access
CNIC, GPS, wallet and payment data encrypted
Retained typically for 5–7 years or as legally required
All payment flows via PCI-DSS-compliant gateways

6. Your Rights (Pakistan)

You may:

Access and correct personal data
Request account deletion (subject to legal retention)
Opt-out of marketing messages

Contact our Data Protection Officer (DPO):
📩 compliance@fastride.com.pk
📞 +92 51-1234567

7. Wallet & Financial Data

All wallet transactions are securely logged within Fast
Wallet balances are non-transferable outside the app
No interest, credit, or lending features
Full bank card details are never stored
Compliance with SBP and FBR digital-payment regulations

8. Children’s Data

Fast does not collect data from individuals under 13 years of age. If such data is identified, it will be deleted immediately.

9. Third-Party Websites & SDKs

Our app may link to third-party sites or use SDKs (e.g., Google Maps, Firebase). Please review their own privacy policies.

10. Policy Updates

We may update this Policy to reflect changes in law or practice. You’ll be notified via app notice or email before material changes.
Latest version: www.fastride.com.pk/privacy

11. Contact Information

Fast Express Technologies (Pvt.) Ltd.
Office A-15,Blue Area Islamabad Pakistan
📧 compliance@fastride.com.pk
📞 +92 51-1234567

✅ Acknowledgment
By using Fast , you confirm that you have read and agree to this Privacy Policy and the use of data as described.